Help centre

36 questions · 7 topics

Frequently asked questions

Everything about the balance, generation pricing, selling images and rights to AI works.

Popular

Balance & payments

Top-ups, currencies, receipts and refunds

How do I top up my balance?

Which currencies can I use?

Why is the balance kept in euro?

What is the minimum top-up amount?

Do I get a receipt?

Can I get a refund?

Generation

Cost, sizes, failures and storage

How is the cost of a generation calculated?

What happens if a generation fails?

Which sizes and quality options are available?

Where are my generations kept?

Who can see my generations?

Can I reuse a prompt?

Selling & rights

Listings, payouts and ownership

How do I sell an image?

How much does a seller receive?

Who owns the rights to a generated image?

Can I change the price of a listing?

Can I take a work off sale?

When do I receive the money from a sale?

Purchases & downloads

What arrives after the payment

What do I get after a purchase?

Where do I download bought works?

What is visible before the purchase?

Can I buy my own listing?

What if the work I want is already sold?

Account & security

Registration, data and payment safety

How do I create an account?

What if I forget my password?

Can I change my profile details?

How are my payments protected?

Why do you need my address?

Platform

How the shop works and its rules

What is GenImgMarket AI?

Who can sell on the platform?

What does the platform cost?

What content is not allowed?

Can a work be removed by the platform?

Catalogue

Tags, search and filters

How do hashtags work?

How does catalogue search work?

What can I filter by?

The desk

Still have questions?

Write to us — we will help with your balance, generations or sales. Order issues are covered by the PDF receipt kept in My Purchases.

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Every order keeps a PDF receipt